FAQs: Add users to your Brandfolder

At the Organizational level, select Settings then Manage Users. Select the Remove from all option on the row of the user you want to remove.

Timeout errors are a known scalability issue for Organizations with many users. If you run into issues, please reach out to support for further assistance.

Yes, you can paste a list of email addresses in the invite box or create a reusable invite link using an asterisk. Enter an asterisk* in the invite box for the appropriate resource(s), and select the user permissions the link will grant. Select Send invitations, and the copy invitation link button to grab the link you can distribute to other users.

When user limits are set for an organization, Brandfolder counts total seats, not total unique users. For example, if the same user has Admin level permissions on two separate Brandfolders in your Organization, they occupy two Admin seats.

Yes. The delete button on the user group page will remove the user group and remove all group members and permissions. This action can not be undone.

If you want to remove the user group without deleting the group members from Brandfolder, remove all users from the group, then delete the group.

There is a feature called Resource Level Limit Feature that is automatically enabled on enterprise-level accounts upon renewal. This can be useful if you want to control how many admins and collaborators are on an account. But if this is undesirable,  contact support to get the feature disabled on the account.