What to do if your account is suspended

Trying to access your account, but you got a message saying your account is suspended? This article is for you.

Who can use this?

Plans:

Smartsheet
Business
Enterprise
Smartsheet Platform

If you can't access your account and you think it's suspended, find the reason below and what to do.

You may receive pop-ups like the ones below. They include the reason you can't access your account.

Haven’t seen these pop-ups but still can't access your account? You may have closed them when they appeared. If so, clear your history and cookies for your current browser or log in from a different browser to see this pop-up message.

Possible reasons and what to do

Overdue billing: Contact us by filling out the Get Help with a Billing or Account Request form.
Overdue invoice: Contact us by filling out the Get Help with a Billing or Account Request form.
Credit card payment failure: Update your payment information in the Smartsheet application.
Security issues: Visit the Security page in the Trust Center.